MEDREG-REGULATORS
Our work is to reinforce the electricity and gas markets, infrastructure and trade. We advocate for strong regulators that can protect consumers and contribute to the energy transition in the Mediterranean.
Activities
Consumer Working Group (CUS WG)

 

Chairmanship

Co-Chair

Mr. Andre Buttigieg
(REWS-Malta)

Co-Chair

Mr. Luis Jesus Sanchez
(Spain, CNMC)

Vice-Chair

Ms. Karima Sadou
(CREG-Algeria)



Mission

The Consumer WG works to enhance the protection of household consumers in the MEDREG countries. That includes the preparation of surveys and recommendations on energy billing, the developments of standards on consumer protection and information and the study of how the role of consumers in the energy market is evolving. The CUS WG also identifies and promotes best practices in consumer protection, including vulnerable customers and quality of service of electricity and gas, from the point of view of final consumers.

Recently, the CUS WG has been seeking synergies among other organizations to reinforce its capability to support the strengthening of consumer protection in the Mediterranean region and beyond: it is indeed widely acknowledged that safeguarding consumer rights lies at the heart of the tasks entrusted to regulators, as informed and active consumers are an essential condition in efficient and sustainable energy markets.



LAST PUBLICATION
Next event
LAST EVENT
11 September 2019
Milan
Italy
MEDREG’s Consumer Working Group met to discuss a report meant to reduce network losses
On 11 September 2019, the MEDREG Consumer Working Group (CUS WG) met in Milan to discuss the ongoing drafting of the report on "Regulatory Practices on Handling Technical and Non-Technical Losses".
Objectives
  • Development and diffusion of best practices in the management of final consumers.
  • Support the establishment of an integrated consumer protection framework in the Mediterranean energy sector.
  • Enhance stakeholders’ engagement in the regulation process, such as consumer associations.
Activities
  • Update MEDREG recommendations on the minimal requirements to ensure consumer protection in the Mediterranean region.
  • Compare existing procedures and regulation on energy billing to final consumers in the Mediterranean energy market.
  • Compare existing experience in consumer education and information to final consumers in the Mediterranean energy market.
  • Analysis of existing policy instruments targeted to vulnerable consumers, including a survey of “vulnerability” definitions at national level; analysis of the potential role for energy regulators in this field.
  • Analysis of consumers’ engagements tools in the regulatory process, including a survey of existing consumer associations.
Initiatives for 2019
  • Survey on regulatory practices of handling technical and non-technical losses of electricity
  • Trilateral workshop with ECRB and CEER on consumer issues
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