Our work is to reinforce the electricity and gas markets, infrastructure and trade. We advocate for strong regulators that can protect consumers and contribute to the energy transition in the Mediterranean.
Consumer Working Group (CUS WG)




Mr. Igor Telebak
(Montenegro, REGAGEN)


Mr. Andre Buttigieg


Ms. Erjola Sadushi
(Albania, ERE)





The Consumer WG works to enhance the protection of household consumers in the MEDREG countries. That includes the preparation of surveys and recommendations on energy billing, the developments of standards on consumer protection and information and the study of how the role of consumers in the energy market is evolving. The CUS WG also identifies and promotes best practices in consumer protection, including vulnerable customers and quality of service of electricity and gas, from the point of view of final consumers.

Recently, the CUS WG has been seeking synergies among other organizations to reinforce its capability to support the strengthening of consumer protection in the Mediterranean region and beyond: it is indeed widely acknowledged that safeguarding consumer rights lies at the heart of the tasks entrusted to regulators, as informed and active consumers are an essential condition in efficient and sustainable energy markets.

Next event
9 November 2021
online meeting
19th Consumers Working Group (CUS WG) meeting
The CUS WG met to finalise its report on the "Role of Digitalisation and its Impact on Consumer Issues”. It also fine-tuned the organisation of its support activity to the Algerian member CREG aimed to equip it with quality of service monitoring tools and methodology for the regulated electricity and gas distribution activity.
  • Development and diffusion of best practices in the management of final consumers.
  • Support the establishment of an integrated consumer protection framework in the Mediterranean energy sector.
  • Enhance stakeholders’ engagement in the regulation process, such as consumer associations.
  • Update MEDREG recommendations on the minimal requirements to ensure consumer protection in the Mediterranean region.
  • Compare existing procedures and regulation on energy billing to final consumers in the Mediterranean energy market.
  • Compare existing experience in consumer education and information to final consumers in the Mediterranean energy market.
  • Analysis of existing policy instruments targeted to vulnerable consumers, including a survey of “vulnerability” definitions at national level; analysis of the potential role for energy regulators in this field.
  • Analysis of consumers’ engagements tools in the regulatory process, including a survey of existing consumer associations.
Initiatives for 2021-22
  • Trilateral Workshop on Handling Technical and Non-Technical Losses of electricity: This workshop, which was supposed to take place in 2020, will develop the most recent competences and findings that MEDREG, together with its fellow Associations CEER and ECRB, have developed on the topic on electricity losses.
  • Report on the role digitalisation and impact on consumer Issues: This Report will explore how digitalization will support the development of smarter energy. Digital solutions will help consumers to better manage their consumption but also its unintended consequences, which need to be clearly explored.
  • Update on technical and non-technical losses report: This study builds on the study concluded at the end of 2019.
  • Workshop on regulators’ support to consumer protection (gas & electricity : This event will be organised with a national or regional consumer association (e.g. BEUC) and will discuss this critical dimension.
  • Technical support to members:
    - CREG (Algeria): Quality of service monitoring tools and methodology for the regulated electricity and gas distribution activity
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