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CONSUMERS

The Consumer Issues WG works on enhancing the protection of household consumers in the MEDREG countries. That includes surveys and recommendations on energy billing, consumer protection and information. The CUS WG also identifies and promotes best practices in consumer protection, including vulnerable customers and quality of service for electricity and gas from the point of view of final consumers.

Publications of the Consumer Working Group are available here

 
Mr. Mohammad Maayah
CUS Group Chair
(EMRC-Jordan)
Mr. Andre Buttigieg
CUS Group Co-Chair
(REWS-Malta)
Ms. Karima Sadou
CUS Group Vice-Chair
(CREG-Algeria)
Working Group on Consumer Issues (CUS)
Objectives 2018-2019
  • Development and diffusion of best practices in the management of final consumers
  • Definition of an harmonised regulatory framework regarding consumer issues in the Mediterranean region
  • Establishment of an integrated consumer protection framework in the Mediterranean energy sector
  • Enhance stakeholders' engagement in the regulation process, such as consumer associations
Main Activities
  • Update MEDREG recommendations on the minimal requirements to ensure consumer protection in the Mediterranean region
  • Compare existing procedures and regulation on energy billing to final consumers in the Mediterranean energy market
  • Compare existing experience in consumer education and information to final consumers in the Mediterranean energy market
  • Analysis of existing policy instruments targeted to vulnerable consumers, including a survey of “vulnerability” definitions at national level; analysis of the potential role for energy regulators in this field
  • Analysis of consumers’ engagements in the regulatory process, including a survey of existing consumers associations.
Activity and Deliverable Year Referent regulator
1. Deliverable: Complaint Handing, Dispute Settlement and Consumer Awareness 2018 REWS, EMRC, CREG in joint work with the ECRB CRM WG
- Execution Activity: Study visits to two regulators (EU & Non-EU) on domestic household gas consumer connections procedures: legal aspects & costs for the Israeli gas regulator 2nd half 2018 INS WG in collaboration with CUS WG
2. Deliverable: Survey on Regulatory Practices on Handling Technical and Non-Technical Losses of electricity 2019 CUS WG members and Secretariat support
Association of the Mediterranean Energy Regulators

Contacts
Phone: +39 02 655 65 563
Fax: +39 02 655 65 562
Corso di Porta Vittoria 27
20122 Milan, Italy
info@medreg-regulators.org

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