Our work is to reinforce the electricity and gas markets, infrastructure and trade. We advocate for strong regulators that can protect consumers and contribute to the energy transition in the Mediterranean.
Consumer Working Group (CUS WG)




Mr. Igor Telebak
(Montenegro, REGAGEN)


Mr. Andre Buttigieg


Ms. Erjola Sadushi
(Albania, ERE)





The Consumer WG works to enhance the protection of household consumers in the MEDREG countries. That includes the preparation of surveys and recommendations on energy billing, the developments of standards on consumer protection and information and the study of how the role of consumers in the energy market is evolving. The CUS WG also identifies and promotes best practices in consumer protection, including vulnerable customers and quality of service of electricity and gas, from the point of view of final consumers.

Recently, the CUS WG has been seeking synergies among other organizations to reinforce its capability to support the strengthening of consumer protection in the Mediterranean region and beyond: it is indeed widely acknowledged that safeguarding consumer rights lies at the heart of the tasks entrusted to regulators, as informed and active consumers are an essential condition in efficient and sustainable energy markets.

Next event
8 April 2021
online meeting
18th Consumers Working Group (CUS WG) meeting
The CUS WG works on promoting customer empowerment and spreading best practices and awareness on the important role that the consumer plays.
19 October 2020
17th Consumers Working Group (CUS WG) meeting
The CUS WG met to finalise its report on vulnerable consumers and to agree on the activities to be performed in 2021. An update on past activities and issues was also provided to group members. On the same morning, MEDREG hosted the Trilateral workshop with ECRB and CEER on Consumer Issues and Power losses.
  • Development and diffusion of best practices in the management of final consumers.
  • Support the establishment of an integrated consumer protection framework in the Mediterranean energy sector.
  • Enhance stakeholders’ engagement in the regulation process, such as consumer associations.
  • Update MEDREG recommendations on the minimal requirements to ensure consumer protection in the Mediterranean region.
  • Compare existing procedures and regulation on energy billing to final consumers in the Mediterranean energy market.
  • Compare existing experience in consumer education and information to final consumers in the Mediterranean energy market.
  • Analysis of existing policy instruments targeted to vulnerable consumers, including a survey of “vulnerability” definitions at national level; analysis of the potential role for energy regulators in this field.
  • Analysis of consumers’ engagements tools in the regulatory process, including a survey of existing consumer associations.
Initiatives for 2020
  • Trilateral workshop with ECRB and CEER on consumer issues and power losses. Follow up of MEDREG Workshop on technical and non-technical losses.
  • Report on vulnerable consumers: An update of the 2016 report on Vulnerable Consumers.
  • Peer review for EMRC (Jordan): assessment of the current status of the quality of services and of the regulatory and legislative act in place in Jordan.
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